• Frequently Asked Questions

  • What are your hours? 

    Desantis Collision Center is open 9:00am to 6pm Monday through Friday, we are open from 10am to 3pm on Saturdays. 

    Do I need an appointment to get an estimate? 

    Walk-ins are welcome, although it is best to call ahead so we can advise you of the process. 

    My car has been in an accident. Is my car safe to drive? 

    Never drive a car that could be unsafe because of damages. Contact us, and we can assess the damage to your vehicle. We will also help guide you through the insurance claim process. 

    Will the rental be arranged for me and can the rental car company meet me at your location? 

    Yes, we try to make it as easy as possible for you to pick up and drop off the rental vehicle onsite.  

    How do I get an estimate? 

    Some insurance companies want you to visit their drive-in claims center before bringing your car to us. You can do this, or you may leave your car with us and request that the insurance company inspect the car here.  

    Should I accept the insurance check, and if I do, will additional work be covered? 

    Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.  

    What do I need for a collision repair estimate? 

    You need the damaged vehicle, vehicle registration and insurance information.

    What if my insurance company wants me to go to another shop? 

    You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. 

    Estimates may vary – why is that? 

    Differences in collision repair estimates are common. A lower estimate may not include all the necessary work. In the process of fixing the damage caused by the collision, additional auto-body repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us. 

    Which shop should I choose? 

    If you choose DeSantis Collision Center, you are guaranteed uni-body repair equipment and certified technicians. 

    Will I have to deal with the insurance company on supplements? 

    No, we will be happy to negotiate your claim with the insurance company. 

    Do you perform routine vehicle maintenance? 

    Yes, at Empire Collision Center we offer maintenance and mechanical repairs on all makes and models.

    Do you warranty your work? 

    Our collision repair and auto body repair services come with a limited lifetime warranty.  

    Do I need more than one estimate? 

    No. 

    Do I have to notify my insurance company if I wasn’t at fault? 

    Not necessarily. If the other party has accepted liability you do not have to call your insurance company.  

    Do I have to pay my deductible if I file a claim through my insurance company even though I may not be at fault? 

    In most cases, yes. You will be reimbursed if the other company pays through subrogation (accepts liability of damages). 

    Do I have to accept alternative or aftermarket parts? 

    All insurance companies have different guidelines and may require the usage of alternative parts. 

    If I have full coverage does that mean rental car cost will be covered? 

    Not necessarily, only if it’s part of your policy. Check with your agent. If not, we have low cost rentals available and you can always add the coverage to your policy at a low annual cost. You must be 21 Years of age to rent a car.